SHIPPING & REFUNDS
1 You must ensure that you fully complete our order form so as to give us any necessary information to enable us to deliver the goods.
2 Delivery of all items is by standard first class mail, unless we have agreed to make special delivery arrangements. The delivery cost is currently £1.75 per item to UK addresses, £3.50 for addresses in Europe and £5 for international deliveries outside Europe which includes all applicable taxes. Delivery will be via Royal Mail or courier. We obtain a receipt of postage for every package dispatched.
3 We endeavour to despatch your goods within 48 hours of receipt of your order. If for any reason there is likely to be a delay, we will contact you immediately with the details. At the latest, we will deliver the goods within a maximum of 30 days beginning on the day following that on which you submit your order to us (unless you and we agree otherwise or you exercise your right to cancel our agreement before we arrange delivery).
4 If your package is held at your local post office, it is your responsibility to collect the item before it is returned to us. Orders returned to us as uncollected may be re-sent to you and you will be responsible for the additional postage fees we incur. If you request a refund instead, we will happily provide you with a refund, deducting the postage fees incurred in the first delivery attempt. We will not be liable for delay or errors by the postage service.
5 Risk in the goods passes to you upon delivery to the address stated on the order.
1 We aim to provide high quality goods at reasonable prices, and excellent standards of service.
2 You can cancel your order at any point before your order is despatched. You can do this by either emailing us at quoting your order number or by telephoning us on 0191 2291516
3 If you return goods to us:
3.1 because you have cancelled the contract between us within the seven-day cooling-off period (see clause 12 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. In this case, we will refund the price full, and any applicable delivery charges. However, you will be responsible for the cost of returning the item to us;
3.2 for any other reason (for instance, because you consider that the goods are defective), we will examine the returned goods to ensure they are returned to us as new and suitable for resale, will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of defective goods in full, any applicable delivery charges and any reasonable costs you incur in returning the goods to us.
4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
5 If you used a discount or promotional code for your purchase, then any refund paid to you will be based on the discounted price you paid.